Returns Policy

Please note: As our tablecloths are custom cut to your specific measurements, these items cannot be returned unless there is a manufacturing defect. If unfortunately your purchased item appears to be faulty, please contact us via telephone or e-mail with the details so we can fix the problem as soon as possible. A full refund or replacement is available on all our accessory products if you are not satisfied. All orders received will be taken under Franclaire Fabrics returns policy.

You have the right to return your accessory within 14 days after you receive your goods. Please return goods and gain proof of postage and inform us of the details including delivery information if possible. Goods must be returned in a re-saleable condition in their original packaging.

Please remember to include a note of the order number, your name, address and a contact number within the parcel. We will refund your money as soon as possible. This should take no longer than 10 working days. If the item being returned is mislaid in transit it is the purchasers’ responsibility. Franclaire Fabrics will only accept responsibility for the cost of the return if we deliver incorrect or faulty goods. In this instance we will be happy to offer you a full refund or a re-order.